General Questions

Catapult is an alerting system provided by Terso Solutions for devices running on Jetstream. All devices are automatically monitored by Catapult. Users can select which events they would like to be alerted on.

Yes you can. Catapult is designed to allow configuration without an active subscription. However, alerts are only sent if you have an active subscription for your account.

Configuration

The process is simple. Simply sign up for an account in Catapult and enter the device's Logical Device ID. Once added, select which types of alerts you'd like to be notified by.

Catapult currently supports alerts by:

  • Email
  • SMS text message

To receive SMS text messages, your cellular phone number must be saved in your profile. Remember, your carrier may charge extra for text messages.

Terso recommends you reach out to the provider of your device. They will be able to inform you what it is. As an alternative, you can contact Terso Support at:

There are several events automatically added for each device.

Aggregate Event is typically generated by a device when someone has accessed the device and either added or removed an item. The alert will contain the number of items added and/or removed. For more detailed information, visit Jetstream: AggregateEvent.

Object Event is typically generated by a device when it boots up, once a day, and other various conditions. The alert will contain the total number of items that were seen at that time. For more detailed information, visit Jetstream: ObjectEvent.

Sensor Reading Event is generated at various intervals containing information about the various sensors the device contains. For example, this may be temperature or the latitude and longitude of the device. The alert will contain a summary of this data. For more detailed information, visit Jetstream: SensorReadingEvent. Additionally, a device's sensor reading events are documented for each device which can be found here.

Heartbeat Event is typically generated once an hour by a device indicating it is still communicating. However, this is configurable which may result in more frequent alerts. For more detailed information, visit Jetstream: HeartbeatEvent.

ACPowerFailure occurs when a device loses its AC power connection and is running on internal battery back up. However, the setting that controls this event can be disabled which may result in you receiving no alerts.

ACPowerRestore occurs when a device has its AC power connection restored. However, the setting that controls this event can be disabled which may result in you receiving no alerts.

Temperature occurs when a device goes outside of its set temperature thresholds, either high or low. However, temperature thresholds can be set to values that would never occur, such as 100C, thus resulting in you receiving no alerts.

TemperatureRestore occurs when a device returns back to within temperature thresholds, either high or low. However, temperature thresholds can be set to values that would never occur, such as 100C, thus resulting in you receiving no alerts.

A Missing Communication alert occurs when a device has not communicated for a number of hours. This may be due to power loss at its location, poor internet connection, or some other situation.

The hours field is set to 0 by default. This disables the alert from being ever sent. To enable this alert, enter the number of hours the device can be out of communication before the alert is sent and select a notification method. For example, consider the following scenario. The value for a device has been set to 8. A device last communicated at 10am. If no communication is seen after 6pm, the alert would be sent. However, if the device starts communicating at 4pm, the 8 hour timer would be reset.

A Communication Restore alert occurs when a device re-establishes connection after a Missing Communication alert has been sent. Therefore, a missing communication alert must be set up for the device in order to receive communication restore alerts These must be set in order for Catapult to know when a device is considered out of communication.

A Log Entry Event is generally a message indicating some event has occurred that is outside of normal device operating conditions. For example, a Temperature Log Entry Event is generated when the device's temperature goes outside of its configured thresholds. When it returns back within appropriate operating temperatures, the device will then generate a TemperatureRestore Log Entry Event. Each device type has various Log Entry Events it can generate. A full list can be found for each device type by visiting here.

To enable or disable alerts, simply click on the appropriate icon next to it. A gray colored icon indicates the alert is disabled whereas a colored one indicates it is enabled. These can be enabled or disabled as desired.

Log Entry Events also have the additional option of being added or deleted for a device. To delete a Log Entry Event, click on the red X icon next to it.

This means the device has not communicated within the allotted time and you should have received an alert. For example, if the device last communicated at 10am and the Hours setting for the device is set to 8, the red exclamation mark will be displayed after 6pm. It will automatically disappear once the device has started communicating again.

Catapult periodically checks Jetstream for devices that have been configured. If a device has not been setup or has been removed, the red exclamation mark will be displayed. It will automatically disappear once the device is setup in Jetstream.

If you believe this is in error, double check the spelling of the Logical Device ID as it may have been entered incorrectly. Alternatively, you can contact support to confirm it has been set up properly.

Subscription and Payments

Not to worry. Subscriptions can be renewed at any time. Simply log in to Catapult and navigate to your profile. On the Subscription tab, click the Renew Subscription button. You can then pay for another year of service using one of several payment options.

If your account is currently active when you renewed, a year of service will be added with the start date beginning when your current subscription expires. This results in no alerting coverage gaps.

If your previous subscription has expired, when you renew, the start date of your new subscription will be set to today and expire a year from now.

Currently Catapult supports the following payment options:

  • Credit card
  • Paypal
  • Prepaid vouchers

A Catapult voucher is simply a code that you can enter that will grant you a year of service. Typically, you will receive your voucher code in an email. When this happens, someone else has prepaid for your subscription. To redeem a voucher, navigate to your profile and click on the Voucher link on the left hand side.